It was decent, though a biker hit us on the way back from the side, he was abusive and rash. On complaining the company didn’t really do anything about it
When we had transmission troubles, the fellow sent out to help us was very rude and did not listen to the information I was giving him. Other employees were fine, but this bad apple has spoiled it. He could have handled the situation much better and it would have been fine and l would not be upset with rhe company.
I will never again rent a vehicle outside of Carzi! Their emails/texts/updates/reminders/step-by-step instructions w/ pics were top notch & easy to follow! A+ for exceptional \"Nordstrom-style\" communication & customer service. Renting from Carzi saved us so much time and effort. No lines, no signatures, no add\'l sales, etc. It was as easy as exiting the plane, boarded the shuttle, and getting into your nice clean rental parked exactly where they said it was. I rate my experience 10+++
Agency owners are the LOVELIEST people. Service was incredible: convenient, prompt, and friendly. Car was in impeccable condition. I highly recommend this company and have already rented another car from them.
When we arrived they had our vehicle ready and waiting. We asked the associate if we could change the vehicle to a right hand steer car. They explained we would need to rent a bigger vehicle. We only needed to go one size up so we chose to upgrade. We were very happy. The associates were so friendly and helpful.
On site staff was excellent. Don’t understand why I have to give credit card info online when booking then have to give credit card again at site before rental pickup??. Not a common practice with online booking.
I really appreciated that Andy’s shuttled me to the airport when I dropped off my car.
It was one of the few times that it was pouring down rain.
I have been renting from Andy’s for over 20 years and have been to Grand Cayman 27 times.
No surprises, just good old fashioned service the way it used to be. Jennifer was courteous, prompt and knowledgeable, all contributing to an excellent overall experience.
I was running a few minutes late for the return and although it was after closing I called and they had a representative wait 15-20 minutes after closing so I wouldn\'t be charged an extra day. Exceptional service!
The staff were friendly and helpful. And helped me navigate my way through an unfamiliar airport to my destination. Will definitely use Rugged Rental again!
I\'ve rented from Empress on Sint Maarten several times. The staff is extraordinary, the cars are always very good value, and not a single time have I encountered a problem with the car or the staff. When I go to the island i only rent from Empress.
Really bad experience, address for pick up not clear, when arriving the person attending was not very friendly. They charge 15$ a day for the sunpass plus whatever you spend!, even if you don\'t use it is abusive. And each insurance option was very expensive and not clear when making the reservation. Luckily I was with family and I was able to book elsewere (Turo app), it is quite far from the airport so is not a good option for turist. I don\'t recomend this company to rent a car.
The whole communication and rental process went very smoothly. Questions were always answered quickly, the instructions for van pick-up and drop-off were clear and understandable, and we will definitely recommend Florida Van Rental to friends!
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