We didn\'t seem to have cell phone calling active but were able to reach the agency through WhatsApp and an SUV was promptly sent to pick us up at the Terminal. When we returned the vehicle (Kia Cerato sedan a.k.a. Forte in Canada/US), the young gentlemen were courteous and helpful and gave us a ride to the airport. Helpful tip from one of the employees, use the business name \"GoCayman Car Rental\" rather than the google provided street address if using a GPS to drive back to the agency.
I am disappointed with the vehicle and the safety measures provided. On the first day, a passerby had to inform us that the rear lights were not working, which could have seriously jeopardized the safety of my family. A basic safety inspection should have identified this issue before the vehicle was given to a customer.In addition, there were undisclosed fees for garage parking, entering, and exiting. What I purchased through your site was advertised as all‑inclusive.
The car I received was old with lots of mileage. When the vehicle turns on it made noises. Secondly one of the windshield wipers was missing which was unbelievable. It started to rain as soon as I got on the highway and had to pull off because I couldn’t see. Finally assuming because the car is old it burned alot of gas. Horrible experience next time I will spend my money at a valid car rental for my ease of mind and safety.
Excellent service, car brought to our hotel. Extended for an additional two days after our return flight was cancelled without any issues - all make really easy
Would definitely rent from them again the next time we visit! Would also recommend to others. Car was perfect for our needs and the staff was personable, professional and helpful!!!
Great experience! Super convenient! Loved the way they drive you to the airport after your rental. They just drive you in the car you rented, no need to move the luggage from the trunk to a shuttle bus. A+++
the pickup process could have been more efficient. Maybe make the paperwork electronic so the renter can fill before arrival. Other than that, staff was very kind and helpful
The advertising makes you think the vehicle is on airport grounds. The return is our issue. Shuttle driver was late we almost missed our 7:20 AM flight and are too old to run through the airport.
There were several fees and costs above quoted rate that weren\'t disclosed until I picked up car. Rate of $141.00 ended up $540.
Should have been disclosed up front
When my flight was delayed nearly 10 hours the staff was great in adjusting to facilitate after hours pick up. Return quick and ride to the airport was great with a very friendly driver.
When my flight was delayed nearly 10 hours the staff was great in adjusting to facilitate after hours pick up. Return quick and ride to the airport was great with a very friendly driver.
The lady at the check in & return was incredibly kind and made the process seemless & easy. Have to admit that the car wasn’t the greatest but did the job perfectly well for Spring Break
The car was defective and had little to no fuel in it. Staff member in the office was very rude, disrespectful and unprofessional. Airport staff was very disrespectful and unprofessional. (the employee representing the company outside arrival)
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