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The vehicle I received was extremely dirty, stained seats & the driver seat was broken & very uncomfortable to sit on. Car smelled bad and the air refresher they put on the AC vent hardly masked the Smokey old smell. I was surprised st the state of the car but had an appoint to catch as the long process of renting left me no time to think. Few minutes after I started driving I saw about 7-8 black ants walking in the dashboard. Car had about 300,00 miles. ..returned the car it was terrible experi

Report abuse Sun Sep 29, 2019 - Renter Review

Limited cars due to flooding, very slow and unprofessional service. Location not appealing.

Report abuse Sat Sep 28, 2019 - Brad

Out of close to 100 car rental experiences I have had, this was BY FAR the worst. The vehicle was unsafe, unsanitary, dirty, damaged and was at a stage of life closer to the junkyard than a highway. Incredibly disappointing. While the people in the office were friendly, they had zero notion of professionalism or proper business practice. It should be illegal to operate a rental car facility in this fashion. They wouldn’t meet even the most basic “acceptable” standards. Would never rent aga

Report abuse Fri Sep 27, 2019 - Justin

Pro: very convenient they accept prepaid cards, Con: Every time I rent here there are always lights on on the cars check tire light just stays on so I go to tire place they put air in for me minutes later light comes rite back on, engine light comes on,Ability Rental needs to REALLY get there cars serviced properly before rental them out to customers, the have the ordacity to charge $43 a day, if your gonna charge that much SERVICE the DANG cars properly, this is freaking RIDICULOUS.

Report abuse Tue Jun 25, 2019 - Boo

Dispute hiccups at pick up. I will definitely us ability again when I need a rental car.

Report abuse Sun May 13, 2018 - Tiggerubdike

Pro's convenient i love the fact you accept prepaid cards and cash, con had to wait the car wasn't clean and the rep said the window had been busted out so they cleaned out the car snd taped the window up while i waited, that was why i reserved it online ahead of time, some cars need a little bit more maintenance, maintenance lights on.

Report abuse Sat Mar 31, 2018 - Boo


Report abuse Tue Mar 13, 2018 - Kyyia

When I put in my reservation for a full size car at the Gulf Fwy Ability Rent a Car location, i was expecting something completely different than a KIA Forte ( that to me Is not a full size) . the car was very clean on the inside but, the front left tires hub cap was all messed up which made the car make a loud noise when I would take off at times, and the car shook really bad when I drive over about 45-50 mph. This location had Great customer service but they really need to work on their cars.

Report abuse Sun Nov 12, 2017 - Renter Review

The lady had a wonderful attitude about everything, the new mechanic was a wonderful person as well. I felt welcomed, so yes I would tell friends and family about this place. Maybe you should open another rental place on the north side of Houston.

Report abuse Tue Nov 29, 2016 - Renter Review

Vehicle did not run the best. Transmission banged when switching from reverse to drive and the engine idled wrong. Experience with staff and rental in general was excellent.

Report abuse Tue Aug 23, 2016 - Renter Review