Pacific
REVIEWS

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It was alright but I usually rent from Budget, thought I'd save a buck, instead it took the shuttle 30 minutes to pick me up from the airport, and the insurance was astronomically expensive, so I ended up paying way more in dollars and time. The car was a kind of beat up Jetta, it ran fine but didn't have blue tooth and wasn't new-feeling like any other basic car from Budget or Enterprise. The return shuttle from the self parking lot when you drop off your car was quick.

Report abuse Mon Apr 20, 2020 - Robin

Everything about renting from this company was amazing. I have rented cars before and taken hours to get even with a reservation. This company had a van waiting for me at the terminal to take to the base location. They took about 15 minutes to get the paperwork finished and the car was there waiting for me! Everyone was super helpful and kind.

Report abuse Sun Mar 15, 2020 - Renter Review

The quote was lower than what I ended up being charged, by 15 percent. The service was adequate.

Report abuse Tue Mar 10, 2020 - Renter Review

Brakes seemed warn or not adjusted properly. Both of us driving the car who usually drive separate cars noticed the brakes not responding as expected, but we adapted our driving.

Report abuse Tue Mar 10, 2020 - Renter Review

Brakes seemed warn or not adjusted properly. Both of us driving the car who usually drive separate cars noticed the brakes not responding as expected, but we adapted our driving.

Report abuse Tue Mar 10, 2020 - Renter Review

We are a couple who loves to leave encouragement and positive comments, but unfortunately we are leaving this comment in a negative light. The car that was offered us was subpar. The next car was just as bad. It had multiple loose or missing screws and it looked like it was in a car accident. The insides of both cars smelled like cologne was just sprayed and the seats were stained. We did not feel safe driving either one of their rentals and we will never use Pacific again!

Report abuse Mon Mar 9, 2020 - Renter Review

I did not like my first car but they changed for me the next day. Thank you.
Agency reply:
Thank you for your feedback Austin we appreciate the review and hope to see you soon.

Report abuse Tue Mar 3, 2020 - Renter Review

I like this small agency -- their personalalized service and efficiency is really nice.
Agency reply:
Thank you for your feedback Shobhana we appreciate your review and hope to see you soon.

Report abuse Tue Mar 3, 2020 - Pacific

Felt the deposit was high. Disappointment that it was not returned immediately after the rental. Still waiting for it. Other agencies are immediate.
Agency reply:
Thank you for your feedback Constance, the deposit is released when we close out the Contract and it does take 2-3 business days for it to be release. In regards to the amount if it was a debit we are few of the Rental Agencies that still accept the Debit Card and yes it is a little higher than if you use a major Credit Card.

Report abuse Mon Mar 2, 2020 - Renter Review

Everything went as expected, would use this company again.
Agency reply:
Thank you for y our feedback Jasmyn we appreciate your review and hope to see you again.

Report abuse Mon Mar 2, 2020 - Renter Review