Allied
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The lines are outrageous. Must be better for the future. Pickup time was 19/6/25 9pm. Time we received the vehicle 20/6/25 12:45am. Staff was accommodating, but the wait time is extremely excessive.
Good
Good
The staff that helped me were all amazing and friendly
We ordered a car for 12:30 in the afternoon. We waited 5 hours to pick up the car. We were given the 1st car that had no gas in it, it was all dirty and smelled bad. I do not recommend it to anyone
The employees always look for the best for the customer and as for the very affordable prices
The lack of leadership and employees staffed was terrible. We waited over 2 hrs to pick up a reservation we had in place. Due to your staff pausing to talk about personal issues. To find out the vehicle we reserved was not available another was provided which was great however the vehicle was in such bad shape, it was also given to us with 1/8 of gas. Just enough to get to the gas station.
It was a good price , i havent received my deposit the waiting time is to long, but everything else was great
Excellent customer service, everything was special and the car was delivered quickly. Thank you.
Train your staff to do better in customer support in dealing with crazy tourist some ladies complaining about roaches in their car I wanted to step in to deescalate that situation because it was annoying. They also didn't explain where to return the vehicle in SJU so I went straight to the airport almost made it late to my flight. Cheaper is not always better keep learning that the hard way and it shows with allied sad but true.