Allied
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Has a reservation online. They didn’t wanted to acknowledge because it wasn’t paid for. Waiting a long time. My reservation was for 103.00 mid-size car. I get an economy car and was charged $163. Unacceptable. I don even have an invoice. Worst car I’ve ever rented.
Employee, Wilfredo forced a colleague to inaccurately charge collision insurance despite I calling 2 weeks prior and confirming my stateside Full Coverage insurance with proof/copy would suffice. Wilfredo said that if I used a debit card my full coverage insurance would be covered not with a credit card. I paid but upon returning the vehicle I confirmed Wilfredo was wrong. Personnel unable to assist in refund and the manager was sick. Main San Juan off punted to local supervisor. Poor svc.
I will NEVER rent from your company again. You guys didn’t return the security deposit. I’m about to leave the worst reviews in all of your social media and warn everyone in my life to NEVER rent from you guys. You THIEVES! But bet that’s how you thrive to stay a float and already knew that. FkY!
Excellent service and staff.
Some things to be disappointed:
1. My rate quote was ok. The fees paid were more than what I paid for the daily rate. (hidden fees), and that is an disrespectful for the customer.
2. The vehicle was not what I expect for what I paid.
3. Interior seats full of stains.
4. Presence of some cockroaches running around.
5. Vehicle key without any information, without a keychain, just a "thread" hanging from it.
6. Why I rented it? Because I needed to get to my destination.
Awful Experience.
Awful experience. They overbooked by a huge margin. Left us stranded at the airport, didn’t even let us know. When we arrived at 3:00 AM and called for pickup as directed were told they had no cars because they were still waiting for more than 35 cars that were supposed to be returned. and didn’t get a car.Made reservations weeks in advance and even called same day of departure travel to make sure everything was in place since arrival was on Christmas Day. We are filing a complaint with the
Needless to say I'm disappointment with the handling of my recent reservation, confirmation number ALLI-AGUA-2545463, which was not honored despite being confirmed. Upon arriving at the Aguadilla Airport location on Wednesday, January 1, 2025, at 12:00 pm, as specified in my reservation, I was informed by the staff at the counter that they could not fulfill my booking. Not only was no solution offered, but the staff also appeared to have no knowledge of how to address the situation.
No car was available for my booking, I called multiple times and each agent just told me there were no cars then out the phone down on me. Would not recommend
No car available
Worst experience ever