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Got to the rental car office at 3:30 am it was 5:00am and still didn't get help. When it was my turn the employee didn't find my reservation even thought I have confirmation email and number. The employee didn't even bother to offer me any car. NEVER MAKING A RESERVATION AGAIN WITH THIS PLACE. The worst experience with a rental company ever.
Long waiting times. Staff wasn't very helpfull. You can count on paying double the original quote.
perfec
By email they gave me information on extra fees, when I picked up the vehicle they gave me another.
They gave me a dirty vehicle with garbage
You took 2 hours to deliver the vehicle to me
Attended me super fast and helped me with get a car in a max of 30 min. Great service. Will rent again here.
I had reserved a car for the day we had arrived but our flight ended up getting delayed for a whole day and it back tracked us with what we had to do that day in Puerto Rico. I went to test my luck to see if there was any chance there were any cars left. Luckily the staff attended me fast and I explained them the situation and they did looked up if they had any cars left. They had one more and we were able to get the car that same day in the matter of 30 min. Great service.
We came in for a last minute rental and the lady who helped us was very kind and funny! She made the process flawless! I would recommend to anyone traveling to PR!
Worst experience ever. I waited FOUR HOURS to pick up my rental. I scheduled to pick up the car at noon but didn’t leave until 6:30PM. Will NEVER rent from them again
e first time I rent from Allied in Aguadilla and it will be my last. We waited a while to be picked up after calling several times and then when we got there the persons in line were very upset because they have been waiting for two hours and we also waiting for over two hours. The person at the desk was not friendly at all she looked like she didn't want to be there. Has no good customer service skills. We got a car that was so low and it had been dented all over.
Staff overbooked mini vans and called to collect a deposit over the phone, stating that if I didn't pay now they would drop my reservation because they had overbooked the two minivans they had available and whoever provided the deposits first would get the vehicles. This was very poor service and was very inconsiderate. We had called the day before to confirm the reservation and make sure everything was in order, and then received this call the next day. Will not rent again.