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Bad Customer Service Totally dissapointed.
Horrible experience! Will not rent from this company again. I strongly recommend that you rent your car from somewhere else.
Staff was great and it was greatly appreciated that it’s a 24 hrs car rental
I reserved a 15 passengers cargo and I received one for 13. The employee Miguel Lopez was very courteous but depends on all decision on his manager who was located in another place. As per instruction of Mr. Lopez I returned the car at approximately 9:pm on the same date on night drop off box and they charge me for another day. I asked for the credit since yesterday and I didn't received it yet. The Central Office people are so rude. I'm waiting for my credit. I have visited the office twice.
I am very disappointment with my last experience at Aguadilla, P.R. on January 10th, 2019. contract# 27157. I reserved a midsize car was not available. They gave us a dirty car after almost 2 hours. We returned the car and they are charging us with smoking fees. I DON'T smoke. I didn't signed the contract. I am disputing the $250.00. Mr. Miguel Larrieux was rude. Need someone to contact me or will write a letter the corp. offices. I always rent from this company. Very disappointing.
They did not let me know that it was a 10 dollar charge a day for the ezpass and I also had to pay for the times I did pass the ezpass they also charged me for an insurance I didn't want
Car was not clean and I was charged an extra 35$ for a little sand on the carpets. I have never had to return a car by running it through the car wash first. An obvious scam for an extra bit of cash. It was insulting.
Worst car rental experience of my long travel life. Just a scam of getting more money from you when it’s 4AM and you have no choice.
Arrived at location with a reservation and was told there were no vehicles available. There were 6 or 7 other people in front of me in the same situation. Had to find another vehicle at a different rental company.
The staff was rude unprofessional they don’t care about there customers very bad experience never going to rent a car from them again and to expensive