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The process at counter was too slow and there’s no info on reservation email on what to do when your flight gets delayed and you get the car more that “ 2 hours” after reservation pickup time, also putting the assessment of the vehicle on the customer was inconvenient…
I really wish I asked for the Venezuelan ladies name so I can give her credit here. She did an amazing job. We are definitely going with her again next time we need a car rental
I was lied to multiple times, saying that “all rental companies” limit the use of personal toll passes. That’s not true, I’ve used a personal toll pass recently with Hertz and Sixt. I also have always been able to waive insurance and never had to pay a “daily admin fee” to use my own insurance. Was lied to again, saying this is standard practice. It’s not. The price of that rental car was more than DOUBLE the online quote with the BS extra fees. I will absolutely never use this com
Hidden charges like $90 for sun passes is excessive
Canceled my reservation upon arrival saying they didn’t have the requested car and didn’t know why I was given a reservation in the first place.
I paid more than what was quoted. Some $30 insurance verification fee was added because I declined collision insurance.
Good experience
Most helpful man working the counter!
There was no cat available.
They tried to fraud me tons of additional charges.