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Staff very unfriendly. No one was waiting to pickup us at the airport, had to call them to arrange pickup. Offices are open only from 8 to 5. so there's no way to pickup or leave the car in other times than that. The car seats were having large stain spots and it was not very well cleaned in the interior, several stains in front doors and sides of the front panel
Yvon was very helpful and knowledgeable at Miami airport
This is a big scam for Florida residents. They allow us to only 100 miles a day knowing that distances in our State are very long. I lost my meeting and I had to disturb another to find a car in another agency. Should be out of business. I am going to introduce a formal complaint in the DBPR and let the people know about this agency by the media where I work.
This was a rip off. Made me pay for their crappy insurance policy even though I had my own insurance which costed more than the actual rental. Then I get the toll fee 5 months later and they can't answer any of my questions
Waited 30 minutes for her to tell me that you don't actually take American Express even though I reserved the car online with the American Express card. Very poor costumer service and very unhappy with the experience
Great deal
I have traveled a lot in my life and have rented a lot of autos and this was my worse experience ever, and will never use this rental company again. They quote you a good price but once you ever can make it to the agent, they hit with all these rules that are hidden in small print, and their insurance requirements are a scam, so if your paying with a debit card be prepared to buy their insurance.
No one answered the phone to get picked up from the airport.
Check in took way too long.
When returning car no one was there even though it was during normal hours.
Again no one answered the local number, (I did get an answer from the 800 number but they were little help.)
When someone finally showed they suggested we Uber back to the airport.
I could go on... Would not use again!
Car was way below expectation. Only one type of insurance was offered at $23/day, which was outrageous. I've had a good experience with Kayak this far but this was an exception.
La tarifa fue al final el doble de lo cotizado y el vehiculo mas pequeño de lo solicitado y ofrecido por ACO.