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My experience would have been completely different had the staff I worked with been more knowledge regarding rates and the ACO polices.
Insurance was ridiculously priced and not told that it was mandatory when making the reservation. Also horrible hours that cannot accomodate all flight. Will never rent agian
Called several times office number to be picked up. No one answered, called multiple times. Even from courtesy phone in rental area of airport. Luckily the information center knew what normal spot van picks up. Eventually someone answered phone.
It sucked!
Should have more than one shuttle van available. Had to wait 30 minutes to be taken back to the airport.
overall, nothing to complaint about. My comment would be more around the different things they disclose to you that are not disclaimed at the moment that you select ACO online, like penalties for returning the car before the day made on the reservation, the fees for using TOLLS, etc. It all ends up making the car slightly more expensive.
Upon arrival the clerk told us we needed to purchase one of their insurances with the lowest costing about $23 a day, or provide them a print out of our insurance. I didn't have a printed copy of my insurance, so I asked if I could print it from an email. They could not allow me to print it. I asked if I could go nearby to print it and they said they were closing soon so they couldn't wait. They offered to drive me back to the airport instead, so I took that option and rented from Thrifty.
One Of the worst companies to rent a car
Empleado descortés y malhumorado, tuve un inconveniente con el vehículo y no me dio otra opción que cancelar la renta del vehículo, me cobró 25$ por la anulación del contrato sin haber yo sacado el vehículo de las instalaciones de Aco, jamás rentare y nunca recomendaré esta compañía para rentar vehiculo, desearía me contactaran para realizar el reclamo pertinente.
I have already recommended to my neighbor.