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After making online reservations the company ACO wanted to force me to pay for toll pass, "rental car tax", and other fees to triple my online quote. I had them return me to airport and I made another online reservation using Kayak for Fox Rental that was for my original quote using ACO. The entire process was a scam and i was very displeased. Took 2 hours out of my vacation.Company changed name to Turf. Not even using ACO. Very displeased and never recommend. Reflects on Car Rental Express. :-(
Worst car rental experience possible. Scam artists. $110 more than my quoted price. Would have cancelled, but late at night and raining gave me no choice. Would not except my Frankenmuth car insurance, said I had to pay $12.95 a day, only 5 companies that they except. Said I had to pay over $10 a day tolls, even though I would be using no tolls. Because of my complaints they came down to $9 something a day for insurance and $6 a day for tolls. Dropping off car refused to give me check in sheet.
I found this company on Kayak. They are predatory and dishonest. I was charged fees that I was told were mandatory when I was in a vulnerable situation away from the airport and other car rental options. My quote was $132.25, and supposedly already included fees. I was told my total onsite was $401.76 after additional MANDATORY fees that the clerk said I had to pay in the state of Florida. I have copies of everything if you'd like to follow up. I should be refunded the difference.
I was calling 3 days prior to my arrival to ask where we would be picked up and no one answered the phone. I tried 3 different numbers from the email confirmations and when I arrived I asked about the number on the receipt and the girl said that number was not even valid.
The employee who works in the office was over 30 minutes late to work and the one who was there didn’t speak English.
Also not accepting AAA insurance was wrong. They r a large company. There’s more but no more Space
This company charged me a completely different amount when I arrived on site. They charged me $283.00 when the email confirmation I had said the car rental would be $97.00. This company is a complete scam and I would not use if ever again. There were 2 other customers there at the same time as me having the same issue as well so they operate like this all the time.
worst experience of my life. This company needs to be reported to the fraud butane and their license revoked. When we got to the place they did not have the minivan we had requested. It had not been turned in. They did not offer us a different car or a solution. Their sister company TUF had a mini van but they said it would be $800 for 5 days when our agreed rate was 180. We asked to speak to the manager and the agent told us she did not have his information. We had to call the police
We had a reservation for a $110 dollar rental. That was including tax. We even used our own insurance. The car ended up costing over $300 because of hidden costs that they said were mandatory. Like the $77 dollars for a sunpass that I said did not want. I pay the tolls with cash like any other rental I have had in that area. I intend to tell EVERYONE I know to stay clear of this company through social media. And the BBB will be enformed as well. My family travels a great deal.
This is a Fraud company. I reached airport timely and kept calling to pick up. Someone picked after 20 calls and told me that my reservation is canceled. I asked them why then they told me don’t know. I told them that I have confirmation email from two day before. She put my phone on hold and I waited 30 minutes. I suffered a lot because of this cheating behavior of company. I had to arrange alternate rental car at very high price.
There should be some accountability for them.
Arun
1) Upon arrival, we waited more than thirty minutes to be picked up by the shuttle.
2) I was quoted a rate online of roughly $67 with an added charge of $10.99 per day for the sunpass. Upon arrival, I was charged about $235 - my quoted price was not honored or negotiated.
3) The service was not great and wait time was long, despite there not being any other customers.
4) Staff was not good at communicating and was seemingly unorganized. Was not given a copy of rental agreement - drove back.
Had to wait at the airport for an extended period of time to get picked up and taken to rental facility despite multiple calls. The car was a good running vehicle but a gas hog and completely annoying vehicle. I would not rent from this agency again - they provide quotes and then add on multiple fees so you don't know what the cost is until you sign the contract. It is not in a convenient location from the airport.