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Good place...
Five star...no compaints or problems.
All staff was corteous and were not pushy or adventageous like other agencies!
When I arrived there were a couple people having issues so I waited about 15 minutes. They asked for a physical copy of my insurance card, which I later found out was illegal. I had proof of insurance just not a physical card. Then they wanted to charge me an additional $300 for their insurance. Are you kidding me?! My rate for the car was $170. I was not the only person who had this problem and it is the 6-7 people that were there while I was, only 2 ended up with cars everyone else left
I waited 35 min to be picked up at the airport .. Then waited 45 to be waited on ... I Was charged $100 over the quote because I didn not have a printed copy of my insurance card .. A pdf copy from USAA was not good enough for these people .. Also the car had a terrible smoke odor ..overpowered by air freshener spray .. The smell was so strong that my son had an Allergic reaction !!
Iris was Great and helped a lot!!
All good no issues
Quoted price is inflated by unnecessary liability insurance. We waited almost one and a balf hour to get picked up. Not worth the minimal savings on the reduced rates.
Make sure to read the fine print... there's a lot of hidden fees and rules that they don't tell you up front and some items are unclear. Make sure you document exactly what has been said or promised to you for your rental. Both customer service over the phone and in person is poor- slow, inefficient, and rude in general. Both times, when I picked up the car for rental and when I returned the car, there were other customers who were having issues with their rental agreements!
Awful experience! Never got vehicle. The insurance card situation along w/ the 600.00 deposit was enough for me to walk away and rent from a more reputable company.