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-They tried to charge me 5 times the initial quote. -They didn't have the car available. -They charged a mandatory sunpass fee -They claimed the FSO was also a mandatory "Florida state surcharge" -They only accept 4-5 insurances. I would NEVER recommend them to anyone EVER

Report abuse Thu Oct 5, 2017 - Renter Review

LA oferta questions Dan es muy buena, pero AL ir a recover El carro en El airport nadir saber de esta company, luego tienes que esperar mas 30mnts

Report abuse Wed Oct 4, 2017 - Renter Review

Price quoted for rental was around $ 60 and when reached to Agency for renting price quoted was around $ 250. Have to cancel the rental. Such a cheating never happened in my 25 years of car renting. Rental express should take action for such a cheating.

Report abuse Tue Oct 3, 2017 - Renter Review

Agency did not honor price I booked on Kayak. They made SunPass mandatory. It was hefty $10+ a day. My booking said all taxes/fees/surcharges were included; I was hit with those. The car they rented had dashboard blinking low air pressure on the rear right tire. Took my time to pump, but sensor error kept displaying low air pressure. And I was stopped by a cop telling me that their tag expired in June. Agency rented me a defective car that should not have been on the road. Want my money back!

Report abuse Fri Sep 29, 2017 - 201709Orlando

We had an issue with the car (flat tire) and we could change the car at the airport in a minute. That was super helpful and we did not waste anytime of our stay so that was perfect

Report abuse Tue Sep 5, 2017 - Renter Review

I called twice and waited for over an hour to be picked up at the airport. Once arriving at their office, they informed me that due to various undisclosed fees my rate would be about double the amount that was shown in the reservation. I did NOT RENT the vehicle and had to wait almost another hour to be taken back to the airport where I rented a car from another company. I WAS TOTALLY DISSATISFIED WITH THE PICKUP SERVICE AND THE SURPRISE INCREASE IN THE RATES.

Report abuse Tue Sep 5, 2017 - Renter Review

To put it simply, this was the single most horrible car rental experience I have ever had! In other words, your company, your employees and everyone remotely connected to this so called car rental company, SUCK.

Report abuse Wed Aug 30, 2017 - Renter Review

This was the WORST rental experience I've ever had in my life. I will NEVER rent from ACO or TUF again. We waited FOREVER for a shuttle and when it finally came, there were so many people waiting that my 4 kids were stuck sitting on mine and my husbands laps. 6 of us shared 2 SEATS! I actually got a bruise from being whipped around the car due to crazy driving from the shuttle. The worst part was that the price DOUBLED from the quote I got! I AM OUTRAGED BY the service I've received!

Report abuse Sat Aug 19, 2017 - mdifra

It was a smooth rental experience and had no issues.

Report abuse Sun Aug 13, 2017 - Renter Review

Shuttle pick up from the airport was prompt but waited over an hour to be waited on and receive our rental car at the office. Only other issue was an addition of $100 for Sunpass that we used once during our 10 rental. The car was great with no problems. The staff was friendly and knowledgeable but could have used an extra staff member and more office space.

Report abuse Sun Aug 13, 2017 - Renter Review