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Booking rate was around 250 usd (2 weeks rental). Upon arrival i needed to pay insurance for car (23 usd per day), which was not included, but at front desk indicated that was mandatory. At end I paid 580 usd. I am not satisfied as I booked this agency because cheap price, but then I paid more that rental amount in insurance. I wont use this rental again.
All very good, thankyou ACO
Staff was discourteous, and rental policy included too many hidden fees / charges.
Good
Had an insurance issue. Although I provided my own insurance, but because it was on my j phone rental agency would not accept it because it was not a print out. Asked if they had a printer since I could print from cell phone, I was told owner/operator did not have printer & if I wanted vehicle it would cost $23 more per day. I returned to airport & rented from another rental agency.
El auto no esta en buen estado y el valir de renta on line vario al momento de retirarlo
Paid more than other bigger brand agency for a car with stained seats and a noisy defective wheel.
Our shuttle driver called us from the pickup area while I was at baggage claim to tell me where he was waiting. I got my bags and walked out to find he had left and CANCELLED our reservation. My wife, 3 young children, and myself were stranded at the airport at 10:30 at night.
The staff didn't explain well about toll taxes - I'm not from USA and was very dificulty to understand that...
The pickup van was 30 mins late after informing the company we have arrived at the waiting area. There was no info about the insurance policy there. I had to deal with a 600 dollar deposit on my credit card.
The car was poorly maintenance. The steering wheel was shaking and hard to turn the wheel so it seem the car needed new tires and some steering wheel power fluid. The car was also not on a full tank.
I inform the agent that i did not want road side assistance and she would not remove.