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I didn't know they were located out of the airport. It says on my reservation it was through the airport, so I had to wait to be picked up. They should contact their customers and find out when their coming and be ready
Took a while to get picked up. Worth the wait for the price and quality of the car. Check out was a breeze.
By far the worst experience I've ever had. The staff and manager was unknowlegable about FL state law on licenses, they're draconian 'up charges' for insurance even when providing personal insurance proof (electronic vs needing paper yet they provide no printing option on site) and attempting to limit miles -- this place should be on the BBB watchlist. After 2 hrs of fighting and giving up, I said just give me my reserved convertible. And.. They didn't have one. I walked out.
I would not recommend this company. They said I can use my own insurance as long as I brought my card. So I did. When I got there did they tell me they only accepted a handful of personal insurances. I read all the fine print. Never was this mentioned before. So I had to pay 4 times as much as I was expecting because they made me buy their insurance.
They also charged me an extra day when I returned the car back at 4pm instead of noon even though I had written confirmation that I could do that
I received a quote online and when I arrived to pick up the car, had to put up extra money because of my form of payment.
I received a quote online and when I arrived to pick up the car, had to put up extra money because of my form of payment.
No bus for pick up, minivan, had to wait
To many hidden charges.
Poor location, after taking a train from the airport to the rentals car station you have to take an additional bus because RentMax is located even further than all the other rental car companies. On my reservation it was showing UNLIMITED MILES, that's the reason I booked it, but when I picked up the car I had to BUY additional $40 for extra miles. If you have a Florida license do not rent from this agency!
Unaware that they only accept certain auto insurance. Luckily I was able to avoid purchasing additional coverage since I used my AMEX. Also disappointed that it costs extra to add drivers. We'd planned on having my husband drive but couldn't. I had to drive the entire week we were on vacation. Too many additional fees to truly get what you want and expect. Will pay a bit more for National since they don't have any of these hidden fees and I can walk right out to a car from the airport.