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The contract had unlimited miles, but they told me it was only 100 miles per day free and $0.50 cent per mile after 100. The contract said they accepted USAA insurance, but when I showed then my policy for full comprehension with a $50 dollar deductible, they refused to honor the contract unless I paid $25 dollar a day insurance. I ended up going to a different car rental agency. I rent cars all the time and have never had an agency not honor the contract before this.
good new car, great rate.
All very good
I can't think of the woman's name at this point (it's been ~2-weeks), but the woman who checked me in and out was phenomenal. [She was originally from New York if that helps pinpoint her] - she was as kind as could be and incredibly helpful with tips and directions. She was absolutely great! (my rental car was in Miami right by the airport)
No problems. Great service.
The price that we were qoated online was not honored at the office. We were told that there were no cars available when we got there and we had to wait an hour. Then the rate was jacked up from $120.14 to $280 because the compony didn't accept our insurance. We were charged $23/day extra which was outrageous!!! I will contact Kayak as well and ask them that they should stop suggesting these companies to people. Total Fraud!!!
It was an amazing experience.
Had a plane delay. Went to pick up the car about 1.5 hours after the designated time and was told that after ONE HOUR my reservation was cancelled and they had no other cars, leaving me off the airport grounds with no vehicle. Disgraceful way to do business.
Although this agency offered a good rate. I was a bit concerned with a few things. The pick up times from the airport and for the return to airport were not satisfactory. Also, we didn't care for the $600 hold required even though we furnished proof of insurance. The vehicle was dirty when we picked it up and there was no one present at the rental location for about 10 minutes upon arrival.
The attendant gave up my car!!! William patron.!!! I opened a complaint!! I was stuck in Miamai with no rental because all the others were over