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It was a great experience.
Counter person is terrible. More interested in ordering lunch than getting me on the road with a vehicle.
Great experience! Friendly staff! Will use them again.
It was not clearly described that this rental was off-site from the airport, so I was surprised to learn that when I arrived and had not properly planned that time into my travel schedule. I was forced to pay for insurance on-site when my insurance covers my use of rental cars, so that was a waste of money.
I was not made aware that not coming to pick up your car exactly when you said you would - would result in losing the car all together. Flights get delayed all the time. There were no cars left for me to rent. A phone call, an email would have been nice instead of just giving away my reservation without my knowledge. Completely unacceptable.
The experience was spoiled by the extraordinary steps the salesman took to push us to buy unnecessary additional insurance - another customer was in tears by the time she returned to the airport. I know it's where the profit margin comes from, but a push that hard was counterproductive - I'll be reviewing negatively on as many sites as I can find.
Worst rental car experience. Took forever to be picked up from the airport. Then upon arrival was told my insurance was not accepted and was going to have to pay an additional $25 a day. On top of this they do not offer early morning drop off. We wound up cancelling our reservation which thankfully only cost us $25 and renting a very expensive car from a well known company. ACO did drive us back to the airport. Will never rent from them again. Too many hidden extra fees.
It was just a terrible experience. They only have one person working in there so make sure you have plenty of time or you could radially miss your flight. They have hidden fees and they really like to hide things. They don't inform you about the insurrection or the fact that they're not actually at the airport. The whole experienceexperience was just terrible.
nickeled and dimed with a shitload of fees
The shuttle never came to pick us up from the airport. We waited over an hour and finally gave up.