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We waited a very long time at the airport for the one and only shuttle to come. Once at the rental building, I was stuck paying double the original quote for insurance coverage I didn't know about prior. I was never told that my original quote would only be honored if ii paid in cash and showed proof of insurance. I will advise all my friends to go elsewhere.
Downright fraudulent. The old bait and switch. They will provide you with a quote -- including extra fees -- then tack on extra fees never mentioned when you arrive to pick-up your car. If you object, they'll tell you too bad, no car/go back to the airport.
Falsely said-at the airport. Car rental center-5 minutes by monorail.But ACO-not at the rental center-it was another van ride away.The stand wasn't labelled;hard to find
There were no directions to return;to ACO was hard to find.Rental folder had wrong address
The worst-returning the car-since I had insurance through my credit card, I did not take the damage waiver When I returned the car,agent refused to sign there was no damage; no return of $600 hold signed-I had to demand a manager-TIME!!
Even though myself (and other renters in front of me) Had our own car insurance that was approved by our insurance agencies) we were required to get the CDW from ACO. Thier claim was there is a link on thier website to click on to see if your insurance is eligible. I also have CDW through my Mastercard. This feels like a pure bait and switch where they get you in a situation where you have to take the insurance. I will ever rent from them again and thier is a good chance I will not use your
Cheap rentals. Customer service was horrible as they only had 2 employees working the front desk. Long wait time. If you have your own personal car insurance they will only accept certain companies in order to waive their insurance and they do no cover road side assistance if the tire pops or engine failure. You will have to buy a separate package for that.
After taxes and fees I paid $300 more than quoted. Unacceptable.
Took an hour to pick us up from airport. Does not have drop off service as I needed to be at the airport by 5am and they do not open until 7am. I had to drop off vehicle a day early and return to the airport for a day rental from a company open 24hrs. Extra hassle! 60 mile RT from Disney World and extra toll fees!
Necesitan expandirse a mas lugares
I needed to return my car early because I had a flight the next morning at 9am at an airport 30 miles away and the agency didn't open until 7am. The person on the phone was very rude and explained that she would not make arrangements for me to come the night before because of a prior arrangement between her and the boss. She was very unprofessional and upset because of whatever issues she had with a previous client on the day before.
My rate quote was not honored. They made me purchase additional auto insurance once I got there even when I had proof I had my own. Price of the rental doubled from my original quote. Don't rent from ACO!!