REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
I waited about 1 hour for the shuttle pickup at the airport. In the meanwhile, several car rental competitors had multiple shuttles stop for pickups. Turns out, ACO only has one shuttle! Things were no better at the pickup desk. Just one person to handle the transaction while being interrupted every 2 minutes to answer incoming calls. The whole process took ~2 hours for a pre-paid rental. Never again.
We made our reservation for ACO Rent-a-Car for what seemed like a very enticing price, only to find out when we got there that there were over $350 of mandatory additional fees that we had to pay in addition to our reservation that we were simply not informed about before hand. We felt betrayed, but had no choice for we were on a tight schedule and we needed a car. We're also extremely disappointed in carrentalexpress.com for not informing us about these hidden fees when we booked through them.
This company should go out of business. Horrible customer service was awful and thy tried to charge us for insurance that we have, except we didn't have the right one. This was not mentioned in the emails I was sent requesting I pay for my rental in advance. When we asked for a refund they said ok and then didn't credit our account until I called 3 days later. I almost had to have my bank file a fraud case against them.
when we got to airport it was hard to find you
Very pleased
good
We waited in line over 30 min only to be told that even though we had a reservation there were no cars available. The agent was extremely rude. We were told to wait another 30 min and maybe a car would come available. We did and when we went to rent the car we were told our insurance was no good and that the rental would be another $19/day.
There were several other people in line and they received the same treatment.
I would NEVER rent or recommend this place again!!!
Awful. The $99 price we thought we'd gotten for a 6-day rental disappeared when Aco's representative informed us that they did not accept Travelers Insurance. This sounded bogus - if I wreck your car, my insurance is going to pay you; whether you "accept" my insurance is irrelevant. When he demanded we buy $24/day CDW, we refused & took the shuttle back to the terminal to get a car from a REAL rental car agency.
Allow for at least an hour on both ends to be picked up/dropped off at Airport and process paperwork.
Had to return car check engine light came on. Staff rude except shuttle driver. Second car had problems. Took forever to rent. 600 dollars to not use your insurance is a scham. I will pay the extra 50 dollars to go to someone else.