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I cancelled my rental due to your sneakiness. When I saw there was exclusions to your promise of "Unlimited Miles" I called to confirm and then promptly cancelled my reservation. Such tactics are extremely disappointing bordering on fraudulent. If I had been actually duped into renting from you a letter would be on its way to the State Attorney General for misleading business practices. Hopefully you change your business model going forward. Regardless I will strongly recommend people avoid you.
Plase exlplain more for the florida suntrack
Bait and switch company!!!! Not what promised. Wouldn't take proof of insurance. Forced to by company insurance. Car remote needed a battery. Front end needed alignment NEVER AGAIN WILL USE ACE!!! NEVER
Flight was delayed, got in late and they gave my car reservation away, never rented a car from your service was told o well by the person on the phone.
Hidden insurance fees were outrageous. We decided not to go through with the rental. As we were waiting for the shuttle back to the rental, the agent was jump starting another car that was being rented.
Hidden insurance fees were outrageous. We decided not to go through with the rental. As we were waiting for the shuttle back to the rental, the agent was jump starting another car that was being rented.
Did not know i would be required to show written proof of insurance...and thus charged $20+ per day.
Rate quoted was not obtainable..... Bait and switch tactics... Either buy their comprehensive insurance OR get charge $10 per day to USE YOR OWN! Unbelievable. So, the "Total including taxes and fees" quoted through carrentalexpress is NOT ACCURATE! The charge is buried deep in the fine print. First time getting a bad quote through KAYAK. DID NOT RENT CAR as a result. Went to FOX rental car and was treated fairly.
In Miami, ACO rep very rude, giving an "attitude", We wanted to rent a car for 2 days and return it before reaching 48 hours (~3am) because our flight left at 5 am. I don't know if this is an ACO policy but she asked my wife to pay "extra money" if she wanted somebody to come from home to receive the car since nobody from ACO is working at that time. Also they don't accept CC car insurances (any car rental does)
The gentleman driving the shuttle was really nice, courteous and helpful, though,
You guys have a great company and I will use you again and again.