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Many hidden fees, no info about additional fees, no information anywhere how high they are and what else to expect.! I had to read all the bad reviews to get some idea and I will add another one. The expected rental costs at least tripled!
Never met such an unfriendly costumer service, I still cannot believe it that I was asked whether I am ok, while I was just asking questions and trying to understand the crazy policies!
Pure rip-off!
This is our very first time renting at this place and it has been anawesome experience. Cindy, the customer service rental agent made the service a pleasant one. She knows what customers need and goes beyond expexted to satisfy our needs. She's very efficient and customer oriented. Our car was the perfect one!!!! Loved it and just rented another vehicle here in Aco..!!!!!!
After arriving at your facility (Orlando) it took over an hour to get the paperwork done. There were only two of us customers there at the time. This should have taken 10 minutes at most in my opinion. I had all of my required insurance papers, drivers license, credit card, reservation etc READY so it wasn't my fault that caused the long delay, but an incompetent agent. I had just come in from Atlanta where the car rental took maybe 5 minutes. And the Nissan was the worst car I have ever driven.
Excellent service
I booked a 2 day rentalonline for aprox $50 about a month before my trip. After booking I called and verified that they received my reservation and asked about how the pickup service would work. Everything seemed in place to me. When I arrived in Orlando I called for my pickup and was asked if I would be taking their insurance. I said no I have my own and have the docs with me for proof. They said it was not accepted as they only take a handful of carriers. The only good thing was I could cancel
I cancelled my rental due to your sneakiness. When I saw there was exclusions to your promise of "Unlimited Miles" I called to confirm and then promptly cancelled my reservation. Such tactics are extremely disappointing bordering on fraudulent. If I had been actually duped into renting from you a letter would be on its way to the State Attorney General for misleading business practices. Hopefully you change your business model going forward. Regardless I will strongly recommend people avoid you.
Plase exlplain more for the florida suntrack
Bait and switch company!!!! Not what promised. Wouldn't take proof of insurance. Forced to by company insurance. Car remote needed a battery. Front end needed alignment NEVER AGAIN WILL USE ACE!!! NEVER
Flight was delayed, got in late and they gave my car reservation away, never rented a car from your service was told o well by the person on the phone.
Hidden insurance fees were outrageous. We decided not to go through with the rental. As we were waiting for the shuttle back to the rental, the agent was jump starting another car that was being rented.