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Was a great experience!! Thanks!
I made reservation with ACO for noon on a Saturday and put in my flight info. My flight landed at 4PM on that Saturday and by the time I gathered my luggage it was closer to 5PM. I waited for over an hour for the airport limo and finally called them. When someone finally answer (and that took a couple of calls), they told me that my reservation was cancelled since I wasn't there at noon and that they had no cars left, leaving me stranded. I'll never rent from them again.
The charge to fill the gas tank per gallon was a little high and it wasn't pointed out to me beforehand.
Additionally, I was unaware of a few other little details that made it more expensive than I thought it would be, like the extra daily charge for being under 25 years of age. All in all I was satisfied though, thanks.
My rental experience was great,I am going to rent a car again
Every thing about the experience was great
I hope I get s discount next time
This car rental company and petsonnel are in a constant struggle with the truth. This company takes advantage of the elderly by charging more than double their car rental quote.
I made the mistake of not having my insurance with me, but the way that thw situation was handle was some of the worst customer service I've ever had. She was rude and honestly seemed to not care if we rented a car, which is pretty surprising since I was in walking distance to another rental company.
The car seats were very dirty. There was only one person helping to check in people - there was only one person in front of us but it was one hour before we were out of there. Our friends rented from ACO the day before - so warned us that we needed actual paperwork to show we were insured - the car insurance card was not enough - nor was the emialed declaration copy good enough for them. They have NO printer or NO fax machine to use - so we had to go to a business center to get it copied off.
THE STAFF WAS VERY RUDE AND WE WALKED OUT WITHOUT RENTING FROM THEIS TERRIBLE COMPANY
Very pleased with the service overall
1. ACO does not make routine loops to Airport (other good companies did)
2. Insurance of $28 per day is pushed if you don't have PAPER copy of proof of insurance (from a limited amount of companies) No AAA?
3. Paper copy in 2016? Really? Don't accept PDF on phone and refuse to service customer by helping them print it out. Can you say BAD customer service?
4. I am not picky, but car was unwashed as well as not filled up.
5. The only positive is that the drivers were very polite and helpful