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Terrible
Never again, and I plan to let all my friends know what a POS this company is.
Unfortunately, ACO deals in aggressive tactics to make sure you cannot waive their "optional" insurance coverage. To waive the insurance, you must have a printed copy of your policy that shows full coverage and collision (who in their right mind carries this on vacation) and submit a $600 deposit. They entice you by providing the lowest rates but then buries this detail in the fine print. The building itself is run down and the staff is simply clueless when it comes to customer service.
Con artist
The part about the insurance card should be bigger and more upfront about the extra fees instead of when you get there
My rental lasted for almost an hour, and then I had to get back with the car because a light in the control system was on.
One hour wait for shuttle. Employee nice and informed, but Office greatly understaffed. Not a pleasant experience.
Since most people don't carry their personal vehicle insurance with them, you should clearly inform the customer of what they should expect to pay before obtaining the rental. Your terms are very misleading. I'm sure if you were more transparent and upfront with customers they would probably rent elsewhere.
Unfortunately I did not end up using this rental company. My flight was delayed until after they closed, but the staff called me a day before let me know the flight was delayed and had no problem cancelling my reservation. They were really great, and great prices, I will definitely be using them next time I'm in the area!
Al realizar la reserva cobraban un valor diferente al que me dijeron en la agencia y mas aparte nos demoramos mucho esperando el autobús que nos llevaba para llegar al no alquiler por el doble valor, en realidad nunca recomendaría esta empresa, deberían colocar el valor básico desde el principio, desde que se realiza la reserva me parece deshonesto.