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Worse car rental place ever would not recommend them or ever rent from them again they raised the rate didn't have unlimited miles they charged a daily insurance had to leave a big deposit I rent cars all the time with the major companies none of this bs charges don't wast your time here just go across the street to the major rental co. You'll get a better car no deposit no insurance unlimited miles and no bs
inside the car was very dirty
It seems agent was new and did not how to answer all my questions but got someone to help her. It took me around 30 mins to get my car which is unacceptable but not a big deal. She was very courteous and apologized for the time taken. There are a LOT of hidden fees that if you don't pay attention or ask, you might get hit with more fees than the actual rental.
THAT WAS MY SECOND TIME RENTED IN THAT COMPANY AND I WILL CONTINUED DOING
Your office needs extra staff.
I will be writing a letter to discuss my experience.
They try to scam me for an extra $35 a day for car rental insurance when I already had it. They wouldn't except my proof because it wasn't their policy text that AARP. Was asked to be brought back to the airport. Not gonna let this company scare me.
1st the phone @the airport was broke- had to use my cell to call. Then my flight was late- so my car "wasn't available." I asked for a different car- was told they had nothing left. I got on kayak via my phone and there were cars available just a few dollars more- which I wouldn't have cared. The employee on the phone was very rude.
Did not honor quote , it was the cheapest car rental agency online but I wound up paying more than the others in the end. They add insurance and other fees.
Thank you for your service will definitely rent from ACO again.