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Deposit requirements were not clear during reservation process. Insurance documentation needed was not clear during reservation process. Person at the desk not helpful. When arrived to drop off car there wasn't anyone at the front desk for 2 minutes. I had to walk around to the back and call out for assistance. Team member was helpful in thorough evaluation.
Very good quality
This rental company went above and beyond my expectations. They were very accommodating friendly and helpful. The best and most affordable rental I've had in a long time. Thank you!!
I travel extensively both nationally and internationally. My recent trip to MCO was an impromptu visit with family, so I booked with your company for the first time. I can honestly state that the experience with your comp. and interaction with your staff was the worst I have experienced in my entire travel history. We called at 7:00 AM for pick-up and after 5 phone calls (speaking w/same person each time) we were finally picked up at 8:20 AM. Your box does not allow morel about the add. issues
This was a terrible experience. I went with this company for price. There were others that were only $1 more expensive / day, but I mistakenly tried to go the cheapest route. BEWARE: you cannot deny their additional insurance coverage. I told them I was going to use my own insurance, and they would not accept this. I had to pay 3 times as much for this car because of this. Nowhere was this explained during the booking process, and I've never experienced this from any other company. Stay Away!
Great customer services. I was happy with everything
Thank you
Good
Your company mislead customer into thinking rate was reasonable only to learn that a mandatory insurance fee would be added. This requirement was not disclosed when reservation was made. Customer learned that hard copy of insurance was required while at airport. Your company knowing full well that customers will not be able to print copy of policy in airport. Misleading! Bad business! Will be posting negative review on Yelp and other social media sites. Shame on you!
Your company mislead customer into thinking rate was reasonable only to learn that a mandatory insurance fee would be added. This requirement was not disclosed when reservation was made. Customer learned that hard copy of insurance was required while at airport. Your company knowing full well that customers will not be able to print copy of policy in airport. Misleading! Bad business! Will be posting negative review on Yelp and other social media sites. Shame on you!
Reserved car with 5pm pickup 1/27 and 6am drop off 1/31. Flight landed and they weren't there. Called, driver dispatched, arrived promptly. It wasn't until that time that I was informed that my 6am drop off time wasn't an option b/c they didn't open until 7am & that my only option was to drop it off a day early (which defeats the purpose).
If 6am is an invalid drop off time, why is it a selection in your drop down menu? I had no choice but to go with another company, last minute. Not happy.