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The only drawback is that if I want to extend my lease I charge a penalty when they should reward the customer.
I ended up NOT renting from your agency because of extremely poor service, communication and rude sales associate. I waited over one hour from the time I called until pick-up at baggage claim. I ended up just getting back on the bus after I spoke with your sales associate because original car/ quote wasn't honored and of course your ridiculous requirement to have written proof of insurance...which is different than ALL other major car rental companies! I'll NEVER attempt to rent again!!!
Poor service, long wait, staff not knowledgable or friendly.
Good customer service, friendly and when I brought the car back they were very prompted it getting me completed and out the door to take me to the airport. Good buck for the value.
Location away from the airport isn't ideal, but shuttle was fine
Charging people for bringing their vehicle back early is pretty lame.
Verry bad service from the desk people. Unable to give a plus value or even a smile. Feeling like they only want our money. We missed a Hockey game because of their bad service and unable to take arrangement. NEVER AGAIN !
Although I appreciate your affordable rates (my mini van was $1200 versus $1400 with Alamo and $2000+ with Avis) the car was dirty when I received it. The floors were vacuumed but the console was very dirty.
I know you have limitations in the Miami location but transportation to your Miami location is less than ideal.
Thank you for renting a car to me.
Happy New Year!
We arrived at the airport. When we contacted ACO, they told us the car we reserved was given away. This company stranded my wife, my 7 month old son, and me at the airport on Christmas Eve. This company is a fraud and a failure.
Overall good
Transfer from airport was painful