REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Hidden policy for renting from this company states you must provide you entire insurance policy stating coverage in order to avoid using the own companies coverage at an additional $23 a day.
I was left at the airport without a car, with an 11 month old baby to figure out what to do because my plane was delayed and ACO cancelled my reservation. The only option I was given was to go online and rent again if I wanted a car.... HORRIBLE. Thank God for Hertz who came to save the day and honored us with the rental. I will NEVER again do any business with this company, nor will my company, friends, and family... Add all their families and friends to that as well. I have never felt this way
I would never ever will rent again from Aco. The conditions in the confirmation e-mail were not honored and there was another line (not included in the confirmation that I got) where it said I need to pay $10 a day for using my own insurance. I showed it to the representative and she showed me the other paper and she said that my confirmation was from a third party vendor, therefore it was not valid. I have rented many cars in Miami from other companies and this was the 1st time I see this
Long waits to get the car
Insurance verification is not done very well. There is a better way to verify insurance
The first car I got made a low hum. After spending all that time waiting on it then driving half way to my hotel, I had to turn around to get one that didn't hum.
staffs are friendly and helpful.
The minivan was better than expected. Staff was polite.
Long Wait to get to Vehicle Center - OFF AIRPORT
Required Insurance Verification - Was NOT told about this prior to rental. WILL DISPUTE.
When we came to their office it turned out that our rental costs 3 times more that the booking sum. We cancelled it and used other rental agency. These guys are scum!!!!
Insurance cost was too high. Alternative option was not informed properly.
I rent from Aco often and the experience has always been good-great service at the front desk-clean cars (Iinside/outside) and very competitive rates