REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
I did have to go back twice to try to fil the gas tank and then was told it was still not full. This was a real hassel. fortunately the attendant did not make a further deal about this. But the gas tank should be check because it stops the gas before the fuel gage indicates a full tank
If you're looking to rent a car here, I advise you to reconsider. This company really comes off as greedy and deceptive. They use bait and switch tactics. We were told that told that our insurance was not valid to them and wanted to charge us $23 fees per day if we use our own insurance. Also, they charge another $4/day extra for the privilege of having a toll pass. We were quoted $155 online, but with their added charges it was $430 with taxes and hidden fees. We left and used someone else
ACO Rental car was great. Everyone was friendly and my car worked great. All of this at a great price.
Overall, good value for money. Pickup at airport could have been more prompt, as I was waiting there for a while. Rental car also could have been cleaner.
Good experience. Make sure you use an American Express Credit Card to avoid puchasing their insurance if your insurance is not one they accept.
We had the worst customer service experience EVER! ACO requires a physical copy of the insurance policy rather a simple proof of insurance, which unfortunately we don't have with us. Our insurance company offered to fax the policy. ACO supervisor, Genaiie Gonzalez, WILL NOT accept a fax or email. She cancelled our reservation and asked the shuttle to take us back to the airport!!! Let's just say I shared my experience at a conference and will be writing my reviews on various platform.
This company should be avoided. The staff will not work to help you with issues such as insurance proof, or the huge deposit they will require with good insurance.
Absolutely horrible company policy in regard to the insurance. I dont know of another company that requires you to present your insurance papers at the counter to prove you have car rental insurance and especially one that puts it in such small print. It makes your company feel like a "AHA gotcha" company. Many people have the insurance and know that reputable companies do not require you to have it on hand when renting. Check google reviews too as I am not the only one that agrees about this
no
Good value