REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
I did not rent a car. It took 45 mins to be picked up At office I gave printed dec ins page, as instructed in confirmation email Desk said I needed to show comp/coll coverage. I asked if she would accept a fax, email, or call from my ins. agent on dec page. She had no option but for me walk down the major highway pouring rain to a check cashing store to get a fax. Clerk was rude & unhelpful. Called aco in Miami, After two hours wasted, I returned to airport to rent from another co Never again.
Very unclear policy that I would have to show WRITTEN proof that I was covered for comprehensive and collision insurance elsewhere. I do not have to do this at ANY other car rental agency: I have the choice to accept or decline the insurance. I felt completely scammed by a low car rental price and forced to buy car insurance that was DOUBLE the price of the rental fee. This TRIPLED my bill and, because it is an offsite car rental agency, I didn't have any other choice but to accept the fees!
Excellent service!
was required to buy suplamental insurance for a redicilous amout, even after my insurance comapy said they would have coved me.
You quoted rates are a lie. The list of your add on charges is dissetful. Shame on you.
This is one of the worst customer service experiences I have EVER had. And It was by far the worst travel experiences I have EVER had. Esteban, the customer service person, was by far the worst service person that I had ever had. In no way would I ever recommend this company to even my enemies. This company seems to have been designed to find ways to add fees to the rental price. One prime example is is that I had to have a printed documentation of having auto insurance.
great
NEVER RENT FROM THIS AGENCY... they are located offsite, they want to charge you $23 a day for insurance that you do not need... if you forget to bring your insurance card they will not allow you to have your agent fax or email a copy to them. You also cannot just show them your phone. Then, even if you do have your insurance card with coverage amount on it, they charge you $10/day to waive their insurance... THIS IS A TERRIBLE PLACE TO GET RENT A CAR.. Go with a real company onsite.
We were very pleased.
Car had more scratches/ dents than most cars in a collision shop. Staff pressured to purchase roadside/ insurance. Almost got stranded due to debit card policy. Would never recommend