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Smooth and seamless car rental experience. When we arrived at Miami airport, the shuttle van was there to take us a short distance to the rental car agency. When we returned the car, the shuttle immediately picked us up and dropped us off for our returning flight.
No one ever picked us up to get the car. We called both numbers on the email and no one answered. In both cases, I was directed to voicemail boxes that were full. We ended up renting from someone else who was able to match the quote.
good service
We were quoted at $93. We paid $168 because your agency requires we pay for the SunPass. We were driving 20 minutes to Universal studios and passed no tolls. So we essentially paid for nothing. We prefer to pay tolls cash, like we've done tons of times in the past when we rent cars in Florida. Last, you should not advertise you are at Orlando Airport. You are not at Orlando airport. We specifically wanted an airport location and had no idea until we received your email a day before. Bad.
Upon arriving at Orlando airport called customer service number for pickup. NO ANSWER. Had to call other location for service, then wait for more than 30 minutes to be picked up. Staff did not seem to be overly concerned and offered a poor "we're sorry". No copy of final receipt given to me at check in. Shuttle driver's English should be a lot better so to answer customer questions
The price was 2 1/2 times the quote, and we were forced to add a sun-pass which we did not want or need for more than $10 a day. I would never deal with this company again.
Horrible experience! Tried to charge me extra money even though my printed reminder confirmation letter stated a cheaper price, was trying to charge double on surcharges and taxes.. never will do business with them again..
The rental agent tried to sell us all sorts of things we did not need and was very misleading. He told us that everywhere you go there is a toll and some of them don't take cash and said that for $6/day we would be covered for tolls. We opted out of that, every toll took some sort of cash. And the offer to pay for gas through the company was pitched as though we'd only pay $1.99/gallon and I'm sure what it really is you pay for the whole tank at that rate. It just felt very slimy.
Most horrible experience rental experince. They did not honor the contract. My original quote was 67.67$ including taxes but they charged me 170$ by changing to a bigger car at their own will costing 70$ for car base price and taxes extra. Staff is trained to confuse the customer and force them to shell out more money. The rental location is at a distant place, they will pick you up for free but will take 45min to reach and will ask to go back on your own if you don't pay.
The staff was courteous and professional