REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
The service and policies of this rental agency are deplorable. First, I called to be picked up at the airport, and waited for 20 minutes in the blistering Florida heat. When I was finally picked up, we drove 9/10ths of the way to the rental location, only to immediately do a U-turn when the driver found out another person wanted to be picked up for the airport. When I finally arrived at the rental counter, I was forced to buy insurance because I did not have a paper copy, only an electronic copy
The Versa had to be jump started twice in a 24 hour period despite only having 28K miles on it. I called ACO and the rep said it would cost $450 to have a different car delivered because I didn't have road side assistance, which was also never offered to me. We brought the car back ourselves which cost us over two hours of driving time which we would have rather spent with my dying father in law. When we returned the car for a different one the girl at the desk didn't even apologize it.
El personal que atiende es muy cordial y profesional, los vehículos son modernos y muy confortables, el alquiler tiene buen precio y por mi parte he recomendado a mis amigos para que renten en esta empresa, felicito su profesionalismo.
Upon returning the car in the same condition as received, there was a question on "The Key"? Supposedly it was, as they stated, not handed in that condition? It was supposedly missing a ring? I have no idea what the issue was but i handed the key back as it was handed to me. Will never rent from this "Mickey Mouse" company again. Now i know why they put $600. on hold. This way they use every excuse to charge u more.
Thanks again for starting off my Orlando stay in a really great way :)) Everyone was wonderful!
Sat at the airport for over an hour waiting for the shuttle to come. called and they said they were sending one but never saw it. eventually jumped into Fox rental bus after waiting for so long.
the agent quoted a policy that was not in the email that I received with the terms and condition of renting. He ultimately honored the rental but it was a bit irritating to have to argue with him.
Only one person atteding and with onluy one person in line we wait more than one hour... slow, slow service.
The attitude of the employee is noy so good. For the return was the same, No one in line and we have to wait more tha 45 minutes because they have problems with the system and he have to call miami to close our case....I will never come back,
This rental car company advertises as at airport. In reality they are located far from airport. Also after returning my car to ACO, they took a long time to drop us back and we missed our flight. We had to spent several hours at airport and spent additional money of approx. $750 to purchase new tickets.
lines at the airport service desk were long, could have used other agents. received a dark colored car, white/light color would be better in Orlando heat.