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I was a little put off about the rate of insurance and that it was not clearly mentioned when the rate was quoted.
So many hidden charges it was laughable. I booked a reservation for 11pm when my flight came in. They wanted to add a fee for declining insurance, for coming after 10pm. It was NOT included in the reservation confirmation totals. It was buried deep down the confirmation email that there would be these additional charges, but why not include it in the total?
It was so bad I left the rental center and rented from another place in the car rental center.
When I quote, the price was 10 usd/day.
When i got to the office, the price had a charge of 10 usd/day because of not takeing Accos Insurance, Almost the double.
No senese
I was bother by either the car rental company policy of not being able to use a renter's car insurance if their vehicle was older than 10 years. My vehicle is older than 10 years but I have full coverage insurance up $100,000 of property damage which would cover the car rental. I had to use my Discover card to cover the collision coverage instead. Either the policy was not thought out well or the attendant was ignorant on how to apply it. I do not appreciate being charged a recovery fee either.
Beware! Bait and Switch! Long wait, long shuttle to their lot to learn ACO REQUIRES purchase of THEIR insurance + $600 deposit. ACO refused to accept my full coverage/comprehensive policy from Essurance, "an Allstate Company."ACO has a very short list of providers which actually includes Allstate. My low rate of $118 went up to $199. I believe ACO counts on the long distance from he airport for the success of this money grabbing tactic. Seemed highly unethical. I refused.
There were too many hidden items in order to waive a fee I must pay a fee?
Fue muy bueno....el vehículo en buen estado y el servicio ok....
Never felt so scammed in my life. I'll definitely never rent from this company again, nor would I recommend them.
Thank you
Your company is deceptive with the rates. The online rates should be the same when you arrive to rental station. I've never had a rental company charge me for returning the car between certain hours. I have never been charged when I decline the insurance. The way you run your rental company is deceptive and i don't like doing business with companies like ACO who provide cheap rates online then turn around and nickel and dime you once you arrive.