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I was not very satisfied with an additional $10 fee per day for not accepting the additional insurance fee. My insurance coverage was above above average and the additional fee was not necessary. This was never mentioned when I contracted online.
The staff was kind and considerate.
I was quoted 103.33 and ended up paying 240.00. I will never rent rom ACO again.
Great agency..definetly would rent a car here again, already recommend it to friends and family!
The front desk staff for pick up and drop off were very friendly and quite pleasant. It made the experience very easy. We were in and out very quickly. Thanks!!!!
When I did the reservation, you never noticed me that I could have extra charges because of insurances... It doubled my account
The fee for not purchasing your LDW is in my opinion wrong. I travel frequently and have never encountered a fee for this before and it frankly is something that should be included in the rate. Everything else met my expectations but I feel that this fee is a rip off and it alone will make me never rent from you again. You obviously receive quite a bit of resistance about it considering you had to put a sign on the counter about it so maybe you should reconsider this business practice.
good expirience
Hate the extra fresh!!!
REALLY GOOD
I did not rent the car that I had reserved. First, an additional $25 charge because it was after 10 PM. Then, when I arrived at the rental office, I saw the sign stating that $10/day will be added if I did not use your rental insurance. Although, these points may be listed in fineprint somewhere, these should be made known upfront. The online booking should ask if you will be using your own insurance or if you will arrive after 10 PM. It was a poor and inconvenient. I had to take cab to hotel.