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I do wish it was mentioned on kayak that the rental service was not in the rental car service building, but a 5 min drive. I didn't mind since it was the cheapest, but it took extra time, even for drop-off that I didn't consider and nearly made me miss my flight.
After all of the additional fees, the price came out to be more than double what I thought I was getting when I reserved the car.
Your insurance coverage is legal mumbo jumbo. I've rented hundreds of cars and I always provide my own insurance. I was forced to take yours! I'm tripled covered, and your "fine print" doubled the cost of my rental. I will never rent from you again, and will encourage every company I work with to do the same! Your website is also misleading...you are not located in the airport, but had to take yet another shuttle offsite of the airport. This took an extra hour in 100 degree heat.
I ARRIVED TO PICK UP THE CAR AND THEY WOULD NOT RENT TO ME, YOUR OFFICE NEVER INFORMED ME THAT I COULD NOT PAY WITH A DEBIT CARD. YOUR OFFICE CHARGED ME $15.00 WHICH I AM FORMALLY REQUESTING A REIMBURSEMENT, SINCE I WAS NOT ABLE TO RENT THE VEHICLE. I WAS VERY FRUSTRATED BECAUSE I HAD A SERIOUS APPOINTMENT AND WAS NOT TO ATTEND. CARMEN LAHTELA/EMAIL:carmenlahtela@gmail.com
I was quoted one thing and then told a much higher price when I got there after the lady ran my credit card. I made her refund the amount and I rented a car from a different company that honored their quoted price.
I recommend that you get sun passes for each car and charge an amount to the person renting the car so they don't have to deal with a charge later on. This would make it more pleasant.
I waited 40 minutes for the shuttle. Then I was told that I would have to pay $10/day to use my own insurance or pay $23/day to get insurance. I opted for neither. I asked to be taken back to the airport and rented from E-Z Car Rental in terminal instead. ACO was a poor experience all around. I will definitely not be back.
Thank you
The actual charge was bigger that booking rate.
Best place to rent cars!