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The car smelled a little weird when we picked it up, but other than that it was a great experience!
Only problem was longer wait at the counter than I expected (only one person at counter for 15 minutes)
The office was extremely difficult to find fot the rental return, otherwise very satified
Great agency, Staff very courteous, serious and responsable. Very good prices
We rented 2 vans for a family vacation. It worked out great! They acturally got great gas miles, we're rooming and loved having all the windows...made every seat a great view! Thanks again!
there were so many scratches on the car that some were missed in the check out. When i returned they found a scratch below the back door that could have only been caused by a careless person getting out of the car. My wife and I never used the back seat, so it could not have been us. The scratch was hard to see below the door and didn't even take of the base coat of paint, so it was hard to find. When we returned to vehicle, your attendent found it by bending down and looking under the door
All the people we encountered at ACO were really friendly, our car was in great shape, and the whole process for renting was really easy.
I did not rent the car - was informed when i arrived that i had to provide personal insurance card. I was not informed of this requirement and being a holiday i was not able to get a copy faxed, so i cancelled the rental and went to National.
it was my first time renting a vehicle and the only complaint I have is regarding the additional hidden costs (additional drivers, insurance - mandatory even if over 25, deposit, etc.) that were not mentioned anywhere before I went to get the car. Good thing I had some funds reserved for unexpected expenses, but I can see it becoming a problem if you are traveling on a budget.
The problem was that when we got there, there were no cars available--NONE. We waited for a couple of hours for something to come in. We were stranded as our accomodations were 1 hour away. There was one lady named Elizabeth Mora or Mori that did everything humanly possible to get us a car. Something finally came in and she accomodated us as quickly as possible. As we were having to return the car at 5:00AM in a week, she even met us at the rental and took us to the airport herself.