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Our only comment is the seat belts. They are a little funky to deal with, they lock up and you have to keep taking it off and putting it back on to make it not tight. Other than that everything was great - even the drop off on Saturday at the Parking Spot was so quick and easy. Mahalo!
Thanks
I did not like that Affordable was closed at 12:30 pm when I went to turn the car in. I was told to park in in a lot a few blocks away. How could I be sure that any additional dents, scratches, etc, were not caused by another person/car? Also, when I picked up the car I had questions about how to set up an account online (because it didn't seem to work) and the person at the counter admitted they were unfamiliar with the website and was unable to help.
Was very impressed with the efficiency and honesty. Very trustworthy company. Would much rather come here than to a big company.
I still had issues picking up the vehicle. I scanned the QR code marked "Scan first" and the other next, but that did not work, I then tried the reverse order. I then tried again and the gate magically opened. Very confusing.
Car was banged up a bit - dents and scratches were marked on the contract. More disturbing was the fuel was 3/4 full while the contract said full. There was a 90 mile difference on odometer. I had problems getting out the gate. There were two QR codes to scan, which I did according to the paperwork (scan this first). I had to rescan in opposite order and the gate magically opened. Very confusing.
I interacted with no staff, so the questions about staff should be N/A
Great staff. Very professional
I didn’t like the aftermarket tinted windows. If made it difficult to see out safely at night.
I have not rented from Affordable before, but I guarantee I will again. The process was so smooth, and the customer service AMAZING. My flight arrived after closing and they had a super convenient process for pick it up and drop off. They were available via phone and text when I had questions. They were flexible with my schedule and method of communication that worked best for me. The car was in great shape and ready to go! They preset a variety of radio stations so I didn't have to find them!
Great people. Van was great