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Fantastic rental experience! We will likely rent from here again in the future.
staff was very helpful and responsive at the desk and over the phone. no hassle rental with nice after hours pick up and e-sign contract options. great people!
The staff was friendly and extremely helpful.
The drop off experience was troublesome. They say they open at 8am and the shuttle starts at 8:30am. The office didn't open until almost 8:30, which caused some stress because my flight was at 10am and I still needed to get to the airport from the drop off location. To speed things up for me, they said they would email my receipt. I still have not received a receipt.
You have asked for a survey. I don’t have a receipt for my rental, I am not happy about paying for parking that I didn’t use just because that’s where you decide to leave your clients rental. Vehicle was okay. I don’t know how you expect people to fill a car to 7/8 of a tank. Ended up filling. Car was dirty and damaged however it drove well and good mileage. Not happy overall with the cost when factoring in the cost of parking and the cost of gas. Have the decency to have clients
Great experience and it was nice to have all the paperwork taken care of before the trip.
The staff was friendly and prompt, the car as promised, and there were no hidden fees. Great company!
My pickup time was after hours. They provided me instructions and documents promptly; however, I did not receive a clear text on vehicle location, which did cause a slight issue. I am glad staff was able to answer my emergency phone call past midnight. My recommendation is to use a font that clearly states "ii" as it looked like a roman numeral II (2) in the email. The shuttle driver was unable to understand the email either, which caused my call for further clarification.
Small hiccup with fee quoted for pickup but they said they would refund difference so I’m writing this review assuming the honored their word
Good customer service