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The car was a compact car in which we requested a midsized car. Can’t tell me a Kia Rio is a midsized car. Other than that it ran well & got great mileage. Staff was very helpful & courteous. Picked up after hours went well. Airport Transport driver drove a bit fast & jerky. Not a good ride to the lot. Kind of scary.
Agency reply:
Douglas,
Thank you for your feedback. With the vehicles we carry, a Kia Rio is considered a Mid-Size in our fleet. I am sorry to hear that it was not what you wanted. I am pleased to hear that your Park N Jet experience went well. Please let us know when you come back to SLC, and we will make sure we get you a bigger vehicle.
Everything went very smooth and the staff were very nice.
Agency reply:
Mark,
Thank you for your feedback. It is always good to hear that you had a great experience!
I upgraded from what I originally ordered to a bigger car near close of business. The staff were good natured about the upgrade even though it caused them to stay a little after closing to get the paper work done and wait on me to get there. Great staff, friendly, answered questions about the area, and were clear and upfront about everything. This was the first time I've ever rented a car for a vacation so I was nervous, if I knew how good the company was I wouldn't have been worried at all.
Agency reply:
Nathan,
We will always take the extra steps to ensure that everyone has a great experience. It is no problem to us to stay a little longer to make sure that you are well taken care of! It is also an honor that you chose us as your first rental experience. We look forward to seeing you again!
Very easy process with getting picked up and dropping off the car.
Agency reply:
John,
Thank you for this kind review. It is always good to hear that we are doing a good job!
My only issue was the age of the vehicle - it was not a newer car like what is made available using other agencies. However, for the rate quoted and honored, I'm not sure what more to expect.
Agency reply:
Robert,
I am so sorry to hear that you were not happy with your rental. The vehicle you had was a 2015 Chevy Impala. That is the oldest year vehicle that we have, and we are working on getting newer vehicles. We are just in a process of weeding out the older ones. Next time you are in town, let us know and we will get you something newer!
Easy to find online, no problems with the pick up or drop off!
The vehicle broke down on New Years Eve. I was unable to get ahold of anyone from the rental company for an hour despite calling two different office numbers and an emergency number repeatedly. This company only staffs the phones or an office limited hours. The timing of breakdown was unfortunate and the fact the the company could not react immediately caused us to miss an important celebration and incur expenses that we otherwise wouldn’t have. The company was not willing to fully compensat
Best car rental experience ever
I was most pleased with this experience. It was painless and easy. We did have to wait a bit for Park & Jet to pick us up after hours but they were very prompt on the return. I will definitely use this company again!