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We missed our flight in on 12/30 and Krista (I think that's her name) was so lovely and helpful in initially cancelling our rental and then re-instating it when we finally got to Salt Lake. I really appreciated her help.
Always quick to help and always waiting for me when I dropped off my vehicles.
good experience
The only thing was that the informational email you sent me had the wrong drop off address listed. It had the address I rented from, but it was on Saturday, so that was closed. It would have been nice if you changed the email to tell me the Park N Jet's address instead.
But everything was great and easy, thank you!
They were nice and helpful. I loved the low rate, and we would definitely rent from them again.
Things went very smoothly. Car was in terrible shape, which made the "walk around" a little ridiculous--it's tough to know what one will be held accountable for when every panel is scratched or dented. I don't mind renting an older car, but, as a company, don't pretend it's in great shape or act like I'll be charged for the 8th door ding it gets.
The categories in my rate quote didn't match the categories of expenses that made up the final bill. The facility isn't open on Sundays so I had to drop off the car at another lot and didn't get my final bill in person. It said I would receive a receipt on the first day of business but had to call and follow up when I was never sent a receipt and my final bill.
I did enjoy the car and it worked fine. I guess you get what you pay for with a value/budget car rental.
Tonya was great to work with! Very helpful and professional!
Thanks
The address on the printed form is wrong and caused us some delay returning car when Google Maps sent us to the wrong street. It's printed as "North West Temple" but the real address is "West North Temple."
Very satisfied...will use again.