Alaska
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Jeep provided was in good shape and ran perfectly. Service was pleasant, will rent again.
I couldn't access State Farm app because it was out of service, and even though I showed my policy number, I was told the expiration date was necessary. I understand she needed that info but I hope she was more proactive about suggesting other methods since it was out of my control. Or it would've been helpful to know ahead of time that this information would be requested. We were able to resolve this after we suggested using our credit card insurance. Car was great tho!
Fantastic experience! Staff were excellent, vehicle was excellent, and the pick-up and drop-off processes were easy. Thank you!
It was great. Staff was knowledgeable and helpful.
I reserved a rental and despite receiving a confirmation email of my reservation the day before flying in I called "just to make sure all was well". Lucky I did because when I called I was told there was nothing available and reservations should have been made months ago. We ended up using Uber and spent half the money the rental would have cost. Luckily we were in an area Uber was available or we would have been screwed. Big fat fail for this place in my book!
In the previous information, obtained from Expedia, I did not realize that external liavility insurance was required. This was not required of me by other car rental companies during this trip. Luckily, I had one and it fixed the problem.
I reserved a car online, paid for it, and then received an email on the day I was supposed to pick it up that they overbooked and didn’t actually have a car for me. I did get a refund, but it was too late to get another rental. Ruined two days of my trip since I obviously couldn’t safely Uber to and from trailheads. Other companies had availability when I made the booking, so this wouldn’t have happened if they’d told me sooner. Terrible experience.
The person who was at the desk when we arrived to pick up the vehicle was Alejandra. She processed the paperwork promptly and we were on our way. We received a vehicle more capable (ice and snow) than the one we reserved. We would most definitely consider Alaska 4x4 Rentals as our 1st choice. We would also recommend your company to others. DW/SW
I had my pickup scheduled for 1 am and the staff did a really good job with attending me even when it was near closing time. They ensured the pickup was smooth and took all necessary steps to ensure I was taken care of, would really recommend this rental company.
Reservations online allow rental period to begin any time during a 24 hour day, the kiosk for picking up the rental is only open during a portion of that time. That was not clear online. An email requesting documentation to expedite rental was received and submitted, but wasn't used and had to resubmit. I arrived early, but had to wait for the business to open. None of the employees showed up to work on time. Rental car received had undocumented damage that delayed departure further.