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The service was fantastic. We were given an upgrade to the vehicle that I had reserved, and we were driven back downtown after our rental was completed.
I would definitely rent from your agency again.
We had an issue with the tire pressure and seatbelt, but the desk at the airport was closed after picking up our car. Called the next day and was promptly helped townside at our convenience. Thanks for the great customer service!
I was so pleased with the quick service and assistance, especially navigating the nuances of this unique community.
Quick and efficient service.
My flight arrived at 4:30 pm but the local office on Tongass in Ketchikan and the phone lines shut down at 4:00 pm. I only had the 2 phone numbers and the address on Tongass when I arrived. Neither phone was answered. I got a cab ride to the office and it was closed. I couldn’t get my car that first day. When I called the next morning that when I learned there’s a kiosk at the airport. Your website, reservation confirmation or phone recording should be more clear about this. Get a phone at k
Satisfactory
This Mazda was described as mid size but I thought it was very small and it should have been rated lower on the size description.
Also the service is due light was on when we picked up and during our rental time.
Please be sure they are being adequately services and maintened with old changes etc
The young man who checked out the car to me on 8/2 provided great customer service. He was friendly & efficient,; he gave me excellent info about Ketchikan, AK The woman who checked the car back in on 8/7 was a little gruff and impatient. The car I rented had excellent brakes (better than my car at home), which was very helpful for the hills of Ketchikan. However, it had a very different controls for lighting, parking break, gas tank, etc; it would have helped to have the owner's manual.
The car was 5 years old and the tan seats where very dirty.
Great rental car company.