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Dropped off to the airport in the rental vehicle not the shuttle. Staff stayed inside the vehicle and didn't exit the vehicle or even offer to help with luggage. The car itself was in awful shape and difficult to manage was a turn dial. Would never rent from again.
Everyone was very courteous both when I called for information and when picking up the vehicle. Either I was not told where to drop off the vehicle or I did not understand where to park it, and not seeing any signs indicating where to park it, I drove to the door near the rental desk. The person at the desk told me where I was supposed to park it, which was a fair distance away. We were running a little late, so she agreed to park the car for us. The car performed well; I am very satisfied.
The car needed servicing-had notice on dash and wrench icons lit up on dash which made me a little nervous. There was also something wrong with the gas cap so I could not open it.
This was our fourth time renting a car with them for our port day in Ketchikan, and as always service and car were excellent.
The key was locked in the vehicle and when I visited with a young lady at the airport office (Very nice over the phone) set someone out to unlock the vehicle on a Sunday Great employee. Wish I could remember her name. She worked on 9/01/24 Please let her know how great she is.
They were so prompt with service. Super helpful and really nice. Would only rent from here in Ketchikan., Alaska. Alaska car rental is number 1 with me.
Amazing service. Cruise ship port convenient. Affordable. Excellent value. Thanks to them, and their service in Ketchikan Alaska, was able to complete my life bucket list of road tripping in all 50 states! In my 50th year being a AAA member. As a 70th birthday present to myself.
Overall a pretty good experience. The car wasn’t great, but that’s not the company’s fault.
Smooth and quick rental and return. Vehicle everything I expected. Friendly people.
Vehicle was very very clean, I felt sorry leaving a bunch of pine needles from my boots on the floor. Overall a very pleasant experience and looking forward to renting from them again.