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I NORMALLY HAVE A GREAT CAR AND CUSTOMER SERVICE. MY AGENT WAS GREAT AS ALWAYS HOWEVER, THE CAR NOT SO MUCH. IT WAS NOT FULL(NOTABLY BELOW THE FULL LINE). IT WAS NOT CLEAN INSIDE OR OUTSIDE. I AM NOT PLEASED WITH THIS EXPERIENCE BUT I COME ONCE A MONTH AND I LOOK FORWARD TO NEXT MONTH BEING BETTER . RESPECTFULLY, JESSICA TAYLOR
Easy and straightforward, newer model car
Great agency. Different vehicle than quoted by still excellent. Rates are high but expected at this location.
The staff were very knowledgeable about the area and helped us navigate what to do in the short time frame we had in Ketchikan. They were kind enough to shuttle us back to the cruise port when we returned our rental. The SUV we rented was clean and well maintained. I would definitely rent from them again if ever back in Ketchikan.
very easy process
Ended up with a low tire light...Alaska Car Rental was awesome in fixing and getting me back on the road!
Fast and Easy, personable staff!
Excellent service. The first vehicle I was provided had two torn seat belts that were inoperable. I advised them and they had a new vehicle for me very quickly. I was so very pleased. They were so nice and apologized for my inconvenience. I was impressed by the service they provided me. Everything went so smoothly.
Alaska Car Rental team were great on the phone and in person. In addition to great customer service, they provided extremely helpful tips for our day in Ketchikan! Thank you for a very positive experience.
The other staff member was very personable and gave great suggestions on what to do in the town. It was very appreciated. It would have been nice if the person checking me out would have given the advice.