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I like the prepaid ferry vouchers
There was no pickup required.
I'm still waiting on a refund for being over charged. It's been a month and nothing. I called to see what's up and the desk clerk took a message for manager (clerk didn't have refund authority but confirmed the system reflected a refund due to me still). Manager was suppose to call me by Jan 2nd but I still haven't heard back and it's Jan 5th now. Manager needs to brush up on their customer service skills. Now I have to ask for my refund for a 3rd time now. 👎🏽 That's pretty annoying.
I needed to extend my time with the vehicle and they were understanding and took care of it quickly.
The staff was very helpful and courteous. It is a major plus to be able to be picked-up for the car rental and being able to leave it at the IFA Ferry terminal. I will definitely be keeping my Ketchikan car rental business the Alaska Car Rental.
We rent from you every time we're in town thank you for your great service see you in 2017
Alaska Car Rental has never let us down. We will continue to rent vehicles from them because of their prompt service, clean vehicles and excellent customer service.
Would have been nice to have the car with remote lock/unlock doors. Was happy there was an ice scraper in the car.
Excellent service, very friendly
The customer service rep when I picked up my car on 10/31 was excellent. Upon return I did have to wait a little bit as the customer service rep was outside on break. In total I waited less than 10 min...not a huge deal.