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Thank you
I did not receive the car requested. Plus, the check engine light/TPMS sensors kept going off like crazy, and the staff did not give accurate check in instructions, but a store owner advised me and I called, and THEN the car agency confirmed what the store owner had told me~~!!!
Ridiculously overpriced. I do understand its an island, and they need money, but their service could have at least been so top notch the price was so glarinlgy overdone.
The reservation was for a full size car, which was not available when we arrived. The manager had already gone home, so we had to return the compact car the following day. we then got the full size car we reserved, and did not pay for the gas to return the compact. This was not the fault of the Ketchikan folks; the print out received from their corporate office made the error. I had a print out of my original reservation, clearly showing a full size car.
The staff was very helpful friendly and prompt in their service. The vehicle was much older than I expected. When I via phone if the cars were new, I was told they were a "couple of years old" but fairly new. We got a 2011 model with almost 36,000 miles on it. That's 5+ years old and it was not in top shape but it did the job we needed and was dependable.
Great experience overall
The staff at Alaska Car Rentals in Ketchikan are always courteous and helpful!
The staff at Alaska Car Rentals in Ketchikan are always courteous and helpful!
friendly staff
reliable helpful service.
rate for car is very high given low miles to drive
The Vehicle was a Dodge 200. I believe I asked for intermediate - this car seemed a bit small. The check engine light was on when I picked it up, the rubber seal for the trunk was coming off and I had a really hard time figuring out the controls for the headlights. They were not automatically turned on and off and there was no air-conditioning. For the price I paid, I was not expecting a car that was so "no frills".