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I talked with a rep while making the reservations for a six person vehicle. When picking up the vehicle they tried to give me a four person car. Took them a little bit and they found a van. The van had a squeaky door that squeaked the entire time we drove the car. The head rest in the back kept falling down and hitting the person sitting in the seat. The one of the sliding door kept getting stuck when trying to close it. The carpet in the back of the van was duck taped to the floor.
The email confirmation should be more detailed. I wasn't aware that there was a location at the airport. I also wasn't aware that there was a courtesy shuttle available. The address on my email confirmation was the other location (not the airport). I took the ferry over and paid for a cab. Once I arrived to pick up my vehicle, I was told that I could have picked up my vehicle at the airport and I was made aware of the courtesy shuttle. Of course, I used the shuttle on the return.
There was only 1 glitch. We’d requested a toddler car seat which was not in the car. I returned to ask about that, the attendant looked around, and handed me a car seat to carry to the car. My daughter and I struggled to install it for over 45 minutes, missing 3 ferries across to Ketchikan, starting our visit off on the wrong foot. When mentioning it to the gentleman while returning the car, there was no indication of an apology or intention to improve that process in the future for others.
Quick and easy to deal with. I was able to add 2 days to my rental which was simple. Very friendly and eager to help.
The car drove well; however the "time for an oil change" message was on from the first time I started the car. Later in the week a light appeared on the dashboard indicating the need for the oil change. We actually stopped by the car rental agency part way through the week to be sure that we should keep driving the car.
Staff was exceptional and delightful and went extra mile
There was a very large crack in the windshield and the car was not exactly in the best condition for the amount I paid for it
Everything as expected. would rent again.
Customer service was awesome. Congenial, quick and went to get the vehicle for us! thx
Super fast and easy to rent at the airport.