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The whole experience went smoothly. Tom Shea and is staff handled everything very well.
This was the first rented passenger van from Value Auto Rental, Union, NJ. I, along with my 7 other friends and family, was very satisfied with this van, which provide plenty cargo space and the ride was very comfortable, and most importantly, the value exceeded more than I expected than those major rental car companies. I will definitely rent from them in the future.
Great customer service and overall excellent rental price.
We were waiting for a hour as the staff was calling the insurance to verify the information.
I loved the van I rented.
Rented a 12 passenger van, amazed on how great it was on gas, traveled from Newark to Niagara falls on a full tank...very pleased with the rental. Would definitely recommend this to anyone and would be renting from here again.
While the customer service was satisfactory, I would not recommend this car rental location for vans to anyone because we had issues with cockroaches inside and outside the vehicle. They CS rep kindly changed our van after we realized they brakes sounded off and my husband saw roaches crawling in the crevices inside the van. We were given another 15 passenger van and killed 3 roaches before we left, we would buying roach spray. This is unacceptable for the price you are paying to rent.
Rate was higher at pickup, but they did honor my online quote at the time of the reservation.
Thanks fran
Thanks fran