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Staff of this company is great, prices highly competitive. Location is a short drive to Newark airport and their service from airport to agency and back to airport was excellent. On the minus side, non-NJ people might find it hard work locating Progress St. because road signage in NJ is wretched. I'd advise getting detailed auto and internet maps. Locating and jotting down freeway exit numbers will help. Also, when my car broke down, it was rapidly and cordially replaced by the staff.
This was my second time renting from this Value Rental.
Costumers have no access of toilet (bathroom) in the rental office.
I felt very hard time because of lack of toilet.
Rest is awesome.
Had a great experience. Would definitely rent again.
I came back with the vehicle to find out that there was WINDSHIELD chip, and without any negotiation the staff slammed me $275.00 deducted from my credit card immediately.When getting the vehicle ,I was not informed about the windshield check up and never thought this was a setup.Above all, the service was below expectation with the attitude of the lady staff and may not recommend the service to any one.
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I was a litte unclear on the closing time on Saturdays and wasn't able to arrive until 1:30 to pick up a van - staff was willing to allow this to happen.
everything was good. thank you
The staff was courteous, patient, and professional. I rented a 2015 Expedition for a trip to NC for my grand daughter's HS graduation. The fees were reasonable... the car was really spacious inside and great on fuel. BUT, nobody at the agency knew how to operate the damned thing! We couldn't figure out how to control the air conditioner in the back of the car, or turn off the internal lights, or adjust the DVR so that the kids could watch movies while I listened to my music.
The service was excellent the only problem that i had was I did not receive a written bill after car was returned.
Everything was great. The only issue as we rented a 12 passenger van would be that a small step stool would have been helpful for some in our party to get in and out of the van.