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The agency didn’t honor my booking!
Surprise charges. Scam. Terrible service
Forced to take insurance from the car rental company and they would not honor the insurance that I provided. Gave an upgrade from small car to SUV, but the car was an old one with lots of minor damages, and cracked windshield. The reverse camera would not switch off after changing from reverse to drive mode. I literally had to put it into park, and then put it into drive to get going. They provided us with an empty tank and requested to provide the car back with empty tank, which is ridiculous.
Very bad service; they asked me to sign a contract that was blank, and the Bluetooth did not work. when we arrive they were not waiting for me. Therefore, I cancelled the contract.
Great just have to be aware that insurance isn’t accepted from third parties have to purchase insurance in DR
The car i had reserved was available, but my reservation agreement wasn't honored. I had a reservation for a car priced around $220 dollars. When i areived at the counter the agent said that it wasn't valid because i didn't have the proper insurance and said it would cost me over $800 dollars to rent the car and i told him to cancel it if he couldn't honor the previously made reservation and he did. I would not refer it to any one!
Insurance was double what the cost for the rental was. Absolutely ridiculous!
Upon landing I was informed the vehicle I had reserved was in an accident and there were no other vehicles available. I was not offered any assistance of any kind in resolving this issue. It was just sorry don’t have it, better luck next time. I had to use a different agency at double the cost and we had to rely on family to help get us around everywhere as we could only secure a 5 passenger vehicle for a family of 6. I would never recommend this company due to the lack of professionalism.
They wanted to put a $2500 dollar hold on my credit card just because I declined insurance. This is the worst company. I would never rent from here again
Daily insurance expensive. Car smelled moldy