America
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Never got my car. It was not located inside the MCO terminal as stated. There was no shuttle service. Nobody at the airport had heard of the agency before. I called the number on the reservation and it was invalid - it wasn't a U.S. phone number and was not active. Not even on "whats app", like stated. So after not being able to reach anyone or find out how to access the car I reserved, I was forced to spend hundreds of dollars on share rides, because it wouldn't let me cancel either.
I was never able to get my rental because 1) the rental that I booked via Kayak said pickup was "in terminal" (I have a screenshot to prove it) yet there was no America Car Rental agency in the MCO airport terminal, and 2) there was no shuttle bus listed on at the pickup point for all the off-terminal rental agencies, therefore there was NO WAY for me to pickup my rental car. This was a complete scam.
Great rental agency just be prepared to pay for insurance at the counter they do not except insurance from 3rd party companies
The fees were not accurate. I expected to pay $80 USD for the rental and Deposit fees. However renting a vehicle for 6 days and it being over $1,000 USD is crazy. Especially for the fact the vehicle kept alerting that doors were open even after closing them all over and over again. And the breaks were poorly maintained resulting in it being loud every time we pressed on the breaks.
Awful, hide fees, and illegal charge for tolls because “all our cars have toll stickers” we cannot cancel or take out the toll fees. Also, we wait 50 min because the lady at front was “delivering a vehicle 5
Minutes away” and she arrived with a wet hair and asking for delivery car option and they don’t offer that service!
They made us wait outside in the freezing cold with our infant daughter and we weren’t allowed inside. Then after an hour and a half they let only me inside and told me they didn’t even have the car we’d rented. It was the worst experience renting a car I’ve ever had. The only good thing was the driver who was so polite and kind about the situation, he was the only person who apologized for the inconvenience and did his best to warm the car up for the baby on the way back to the airport.
The car had quite a bit of damage and didn't accept that we had insurance and would have put a hold of over $20000 on card so felt like had no choice but to take insurance which was over twice what car rental was for. Also when I did search said only a few blocks from ferry and it was over 12 plus blocks.
The agency didn’t honor my booking!
Surprise charges. Scam. Terrible service
Forced to take insurance from the car rental company and they would not honor the insurance that I provided. Gave an upgrade from small car to SUV, but the car was an old one with lots of minor damages, and cracked windshield. The reverse camera would not switch off after changing from reverse to drive mode. I literally had to put it into park, and then put it into drive to get going. They provided us with an empty tank and requested to provide the car back with empty tank, which is ridiculous.