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This rental was a nightmare. Lights pointed down at the ground so it made it very difficult to see. I hit a pothole due to poor visibility of the lights and got a flat tire. Paid for an Uber back to my hotel, paid to put the spare and replacement tire. Very time consuming and expensive. Then another day the car wouldn’t start. Had to Uber back to my hotel again and back to the car the next day to meet someone to check the battery. No compensation and couldn’t reach anyone for support.
The rate was not my quoted rate. The car did not operate well. There was no reply from customer service to my email when I returned home.
At arriving the driver was already leaving.. Ee were on time and I had to Chase him.
At deprture, no driver was available so the country had to take me to terminal
I was charged a fee of $100 more than quoted for insurance that was never disclosed to me.
Additionally, the fuel gauge did not work, and I ended up paying FAR too much (about 400 MNX) on fuel.
Worse experience ever! I had txt chat if my insurance was ok, I sent proof of insurance for evaluation and the reply was it was good. When I arrived the rep said no and demanded triple the cost of the reservation. I canceled the reservation and left. While I was there, I observed 8 other people get the same shake down and I will post this on social media.
Bait and switch. Did not honor reservation quotes price. Very dishonest company
My flight was delayed - I was 2 hours late to pick up the car and they said they cancelled my reservation. I said Im here so he said he asked a manager who said no to renting me a car. But there was a woman sitting next to him who is running a company called Rent a Wreck. He said will help you. She wanted 88 a day for a piece of junk. So my friend, they are running a scam. I just left after a few choice words.
Never completed the rental as was hit with so many upcharges I walked away and rented from Avis.
Totally false advertisement!!!!!! Don’t use this agency!!! It is not an an airport like advertised! You will pay double at the time of pick up. They try not to honor your own insurance and sell your unnecessary stuff..
Totally false advertisement!!!!!! Don’t use this agency!!! It is not an an airport like advertised! You will pay double at the time of pick up. They try not to honor your own insurance and sell your unnecessary stuff..