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This company is a scam
Don't trust this company. They were not available. No one was waiting for me. Other people were waiting as well. Horrible experience. I will never work with them again. This is a SCAM
key fob needed to be replaced
I booked this vehicle for 9am this past Saturday morning. My flight was scheduled to land at 9:30. When I landed I looked for the rental car place and I wasn't able to find it. I called the agency at approximately 10am and they told me I was too late. It was a huge inconvenience and it was something that caused me to be late for an important meeting. I can't believe that you would do that to one of your customers.
I specifically filter out all our of airport rentacar agency in Kayak and you show up as in-airport. When arrive there is no instruction how to get to car, only an address outside the airport and a phone number nobody answer. I asked everybody if there is a shutter and nobody knows. I decided to rent another car there. Terrible service. I will post in internet this awful situation.
It was a total bait and switch scam. It didn’t help that the guy at the counter barely spoke English but the real problem was they never intended on honoring the rate and wouldn’t accept State Farm or USAA insurance. Total scam. I would rather walk on my hands than rent a car from this fly by night company.
Do not go to this place. This business is a fraudulent setup at multiple levels. First of all this is not located at MCO airport. Their shuttle service wont show up for hours. They don't honor their price. They have mandatory charges for pass purchase no matter if you use or not. Makes you buy their insurance. Does not have US website (its in Mexico) and does not have US phone number to contact. So poor that I am reporting this business to the office of attorney general FL.
It said they were at the airport, but they were not onsite. They did not answer the phone when I called- when I happened to see the shuttle and arrived at the offsite office, another family was also saying how they didn't answer the phone. They asked for so many personal insurance details. The rate was over $200 more than the website quote. When I showed them my email with the quote, they just repeated the higher price. I ended up leaving without a car. DO NOT rely on this company for a car.
Bait and switch. They quoted $80 for the rental and I paid over $350. Not located in the terminal as stated. Not recommended.
Rate not even close to that reserved. 30 times higher this is a scam