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Lack of agencies threw the states, and lack of help when needed on the road.
Estimados,
He recibido una PESIMA antención para comenzar la cotización online indicaba $48 y terminé pagando $125 debido a que no estaba incluido el seguro, etc. Solicité el vehiculo a las 7:45 AM y llegó a las 12:PM. al entregar el vehiculo me cobraron $30 de recargo porque lo entregué 4 horas tarde pero no tomaron en cuenta que ustedes tambien lo entregaron 4 horas tarde. en conclusión un PESIMO SERVICIO
over all a good experience-----i was unconfortable about leaving a blanch credit card voucher---yet at end they just handed back to me without any hastle......i will rent again when i go back about every 3 years i go back
Worst rental experience EVER. Took about 15-20 minutes to leave airport after they KNEW exactly when we were arriving. As we were getting in shuttle, the people getting dropped off at the airport were asked by me how their rental went. The lady said, "that car was a piece of s__t!" When we got to the rental office, they gave us a quote for over $150 MORE than the TOTAL what we were told by email. they said it was for mandatory fees. if mandatory, why didn't they include in quote???! BS!!
Worst experience I have ever had with a car rental agency. Liars and thieves. I told the agent I did not want the insurance coverage and he told me it was a law that I had to carry it.... I told him I had my own. He charged me double what was quoted.
The worst customer service (that is an oxymoron) I have encountered.
I will make sure to share my experience with as many people as I can to spare them this ordeal.
Overall we had a good experience. The car was nice and we had no problems with the rental or return.
would never book with your agency online ever again. Agency could not find reservation even though we had the reservation number . Rate was not honoured, vehicle booked on line was not the vehicle you planned on renting to me, and dealing with the staff was total crap. I did not use your agency, and will never book online with you again. Total waste of time on holidays. You should add a rating score to your chart of discusting!
The amount charged for the mandatory insurance should have been quoted at the time I made the reservation rather than it being a surprise when I showed up at the rental office.
Awful! They promise a rate and didnt keep it... wanted to increse the rate by 600%... OMG
The insurance charges (almost as much as the monthly rental) were not disclosed until I went to pick up the car. This extra $350 charge was not in my budget and should have been disclosed at the time the reservation was made.